Product Support Engineer
New
R
Ryz LabsSoftware Engineering
Only for candidates based in LatamContractMiddle
Salary not disclosed
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Job Details
- Languages
- Strong written and verbal English
- Experience
- 2–4 years
- Required Skills
- SQLTypeScriptReactDebugging
Requirements
- 2–4 years building production web applications.
- Strong TypeScript and React skills.
- Comfortable with SQL and using data to investigate problems.
- Strong debugging and problem-solving skills.
- Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
- Strong written and verbal English.
- Clear async communication and willingness to work directly with customers.
- A mindset focused on fixing root causes, not symptoms.
Responsibilities
- Own customer issues end-to-end: reproduce, diagnose, fix, and follow up.
- Turn vague reports into clear, reproducible technical problems.
- Debug issues across the application, database, logs, monitoring, and analytics.
- Improve product details such as sorting, filters, tooltips, empty states, and error messages.
- Identify recurring problems and implement upstream fixes rather than repeatedly treating symptoms.
- Handle operational work including dependency upgrades and security remediation.
- Communicate directly with customers and collaborate closely with the engineering team.
- Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.
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