Senior IoT Services Manager
New
J
JobgetherIoT, Telematics
Candidates located in North AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementIoTSaaS
Requirements
- Demonstrated experience in customer-facing project management, installation, deployment operations, or a closely related environment.
- Experience in technical account management or technical advisory roles within IoT, telematics, connected devices, hardware, or a comparable technology environment.
- Working knowledge of device and firmware management, including CAN, Modbus, firmware/FOTA, BLE sensors, and device operating modes.
- Ability to guide technical configuration, validation, troubleshooting, and ongoing device performance management.
- Strong understanding of fleet or connected-device health monitoring and the ability to interpret technical data to identify issues and recommend solutions.
- Strong organizational and project management skills, with the ability to coordinate installer networks, billing activities, and multiple concurrent programs.
- Proven ability to build trusted relationships with customer technical stakeholders, sales teams, account managers, support teams, and engineering organizations.
- Strong communication and stakeholder-management skills, with the ability to translate technical information into practical customer guidance.
- Comfortable working in a fast-paced, agile SaaS or technology environment.
- Strong problem-solving skills and a proactive approach to identifying and resolving technical and customer-impacting issues.
- Willingness to work from a North American location in a hybrid or remote capacity.
- Ability to travel when required to support customer deployments, installations, or other business needs.
Responsibilities
- Own project management and coordination for regional device and fleet installation and deployment programs, from work-order intake through completion.
- Serve as the primary point of contact connecting customers, sales teams, installers, and internal technical groups to ensure deployments are properly scoped, scheduled, and delivered on time.
- Act as the primary technical contact for IoT-focused customer accounts, supporting hardware, telematics, and IoT configuration from onboarding through ongoing fleet-health optimization.
- Manage technical configuration activities involving CAN and Modbus profiles, firmware management including FOTA, device operating modes, and related IoT settings.
- Monitor device and fleet health, investigate non-reporting assets, and proactively identify and resolve technical risks before they impact customer operations.
- Interpret fleet-health and technical performance data to advise customers and benchmark results against comparable accounts.
- Build trusted relationships with customer technical stakeholders while maintaining strong collaboration with internal sales, account management, support, and engineering teams.
- Partner with Key Account Directors and Customer Success Managers on technical discussions, solution positioning, customer needs, and potential upsell opportunities.
- Coordinate escalation management for installation, technical, and customer satisfaction issues.
- Manage installer relationships and concurrent deployment programs while maintaining strong organization, communication, and operational follow-through.
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