Patient Care Coordinator
New
H
HireframeHealthcare
Philippines, UK scheduleContract
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SalesforceMicrosoft ExcelHubSpotGoogle SheetsZendeskCRM
Requirements
- Meaningful clinical or care experience.
- PH-licensed RN preferred; allied health or patient-facing experience accepted.
- Excellent spoken English communication skills for phone-based interaction.
- Previous experience with patient or customer phone-based outreach.
- Proficiency in CRM or ticketing systems (HubSpot, Zendesk, Freshdesk, or Salesforce).
- Strong organizational skills for managing calendars and deadlines.
- Ability to work independently and demonstrate initiative.
- Comfortable working a UK schedule.
- Experience with Excel or Google Sheets (Highly desirable).
- Experience with UK healthcare, telehealth, or geriatric/dementia care (Highly desirable).
Responsibilities
- Contact elderly residents to explain technology, obtain consent, and prepare for installation.
- Schedule and coordinate installer visits for service delivery.
- Address technical questions or concerns from social workers and families regarding sensors or app access.
- Escalate complex technical issues to the engineering team via Slack.
- Attend weekly meetings with social workers to report on data insights.
- Maintain accurate records of resident and stakeholder interactions in the CRM.
- Develop a playbook for recurring inquiries to streamline support processes.
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