Student Coordinator
New
T
TreantlyEducation Operations
PhilippinesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessHubSpotSlackAsana
Requirements
- Experience in operations, coordination, customer success, student support, or administrative support.
- Strong organizational skills and attention to detail.
- Comfortable managing multiple schedules, records, and priorities at the same time.
- Good written and verbal communication skills.
- Able to work independently, take ownership of tasks, and provide regular updates.
- Comfortable learning new systems and working in a fast-paced remote environment.
- Experience creating SOPs or improving recurring processes is a plus.
- Familiarity with tools such as Circle, HubSpot, Aloware, Calendly, Outlook, Zoom, Asana, Slack, or AI productivity tools.
Responsibilities
- Manage coaching schedules, calendar updates, reminders, and student rosters.
- Track attendance for coaching calls and follow up on missing or unresolved attendance records.
- Prepare coaching call recaps, send them for approval, and post them once finalized.
- Support student onboarding and offboarding, including account setup, group access, and record updates.
- Keep student information, program details, and assignments accurate across systems.
- Monitor the shared inbox and SMS queue and handle student-related administrative requests.
- Escalate billing concerns, complex issues, or requests that require system changes.
- Create and update SOPs for recurring tasks and processes.
- Track tasks and workload accurately in project management systems.
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