Administrative & Customer Coordinator
New
H
Hunt StPet Services, Insurance
Philippines, Alignment with AU business hours (approx. 9 AM - 5 PM AEST)ContractMiddle
Salary1,500 AUD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- HubSpotData entryCRMCustomer support
Requirements
- 2+ years of hands-on experience in HubSpot CRM managing deals, pipelines, support tickets, and workflows.
- Fluent written and spoken English.
- Previous experience in customer service, member support, or customer-facing operations.
- Strong written and verbal communication skills for daily interaction with Australian customers.
- Excellent attention to detail and ability to work within structured processes and checklists.
- Strong systems discipline to keep CRM data accurate.
- Availability to work Philippines-based hours with overlap into Sydney business hours (AEST).
- Experience in insurance, financial services, or subscription-based business is highly relevant.
- Proactive mindset with the ability to suggest process improvements.
- Open to coaching and able to learn new tools quickly.
Responsibilities
- Own the Ops, Admin & HubSpot core process end to end.
- Triage the shared inbox twice daily.
- Manage member support tickets, including general enquiries, policy upgrades/downgrades, and cancellations.
- Process policy administration using HubSpot and Softsure.
- Handle member billing questions and payment-related concerns.
- Maintain HubSpot CRM hygiene and accurate deal stage management.
- Identify and flag system or data issues impacting member experience.
- Contribute to weekly team meetings and quarterly planning.
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