Technical Support and Sales Rep
J
JobgetherTechnical Support / Sales
Based in United StatesFull-TimeMiddle
SalaryStarting hourly rate of $17 per hour, equivalent to an annualized full-time rate of $35,360.
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Job Details
- Experience
- At least 2 years of sales experience
- Required Skills
- Google WorkspaceTroubleshootingActive listeningTechnical support
Requirements
- High school diploma, GED, or equivalent professional experience.
- At least 2 years of sales experience with a demonstrated ability to understand customer needs and recommend appropriate solutions.
- At least 2 years of experience working in a commission-, bonus-, or metrics-driven environment.
- Strong communication, active listening, relationship-building, and consultative selling skills.
- Ability to troubleshoot customer issues, understand technical questions, and explain solutions clearly to a broad range of customers.
- Strong motivation to achieve individual performance and sales targets while maintaining a customer-focused approach.
- Ability to work effectively in a high-volume environment where priorities and customer needs can change quickly.
- Solid technical aptitude with internet, email, and hosting technology.
- Ability to work schedules that may include nights, weekends, holidays, or at least one weekend day per week.
- Possession of a smartphone or compatible smart device capable of installing required applications and receiving SMS messages.
Responsibilities
- Handle a high volume of inbound customer interactions by listening carefully, understanding requirements, troubleshooting technical issues, and recommending appropriate solutions.
- Guide customers through their initial online business needs by identifying relevant products and services, from domains and websites to other digital business solutions.
- Develop and maintain a strong working knowledge of available products, services, pricing, promotions, and customer value propositions.
- Conduct consultative conversations that build rapport, establish trust, uncover customer needs, and confidently recommend solutions.
- Balance customer satisfaction and service quality with individual sales objectives, productivity expectations, and earning goals.
- Respond to technical questions and customer requests across multiple channels, including phone, email, and chat.
- Meet performance metrics that may include availability, customer satisfaction or Net Promoter Score, daily sales, and other operational targets.
- Adapt to changing customer demand by supporting outbound sales activities when required.
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