Technical Support and Sales Representative
New
G
GoDaddyCustomer Care Sales
Remote - United StatesFull-TimeMiddle
SalaryEmployees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned between $50,000 and $60,000 when variable incentive compensation is included.
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Job Details
- Experience
- 2+ years’ sales experience; 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
- Required Skills
- Customer serviceAccount ManagementTroubleshootingTechnical support
Requirements
- High school diploma, GED, or equivalent work experience.
- 2+ years’ sales experience with a proven record of understanding customer needs.
- 2+ years’ experience in a commission, bonus, and/or metrics-driven environment.
- Solid understanding of internet, email, and hosting technology is advantageous.
- Experience with productivity tools (e.g., Office 365, G-Suite) and online business environments.
- Ability to work shifts that may require nights, weekends, and holidays.
- Strong communication and interpersonal skills.
- Experience owning and/or operating a small and/or midsize business (SMB) is a plus.
Responsibilities
- Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions.
- Guide customers through their first steps in the online world, identifying solutions from our product range to help grow their business.
- Develop and maintain a comprehensive and current understanding of products, services, prices, and promotions to identify customer value.
- Communicate with confidence to build rapport and sell company products and services that satisfy known customer needs.
- Balance the drive to meet customer needs with achieving individual sales targets.
- Respond to technical inquiries from customers through various channels (phone, email, chat).
- Meet metrics including Availability, Net Promoter Score, and New Sales Per Day.
- Pivot to support outbound sales efforts when needed.
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