Sales Support - Spanish
New
I
Integrated Language SolutionsIT Services
United StatesContract
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English and Spanish
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Must be multi-lingual: Fluent in English plus Spanish.
- Excellent verbal and written communication skills in both required languages.
- Experience with CRM technologies.
- Computer proficiency with a minimum typing speed of 50+ WPM.
- Ability to work collaboratively within sales and support teams.
- Customer-focused mindset with strong communication and negotiation skills.
- Maintain a home office or remote workspace with stable and reliable internet.
- Positive attitude toward constructive direction and a spirit of continuous learning.
Responsibilities
- Field inbound sales and support calls, website chats, and emails.
- Assist prospects with product-related questions and identify equipment suitable for their needs.
- Provide Level 1 technical support for printer installation and troubleshooting.
- Translate product manuals, FAQ pages, and troubleshooting pages.
- Translate and record Help Desk videos for the assigned marketplace.
- Verify shipping addresses and contact customers regarding product compatibility issues.
- Encourage customer reviews and support business development efforts.
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