Sales Support - Italian
New
I
Integrated Language SolutionsSales & Support
United StatesContract
Salary not disclosed
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Job Details
- Languages
- Fluent in English plus Italian.
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Fluent in English and Italian with excellent verbal and written skills in both.
- Experience in CRM technologies.
- Excellent computer skills with a typing speed of 50+ WPM.
- Strong communication and negotiation attributes.
- Customer-focused mindset with the ability to understand and meet customer needs.
- Ability to work collaboratively in a cross-functional team.
- Must have a dedicated home or remote office workspace with stable, reliable internet.
- Positive attitude toward constructive direction and a commitment to continuous learning.
Responsibilities
- Field inbound sales and support calls, website chats, and emails.
- Assist prospects with product questions and identifying appropriate equipment.
- Provide Level 1 technical support, including printer installation and troubleshooting.
- Translate and create Help Desk content such as manuals, FAQs, and troubleshooting guides in Italian.
- Translate and record Help Desk videos.
- Resolve shipping address conflicts and communicate product compatibility issues to customers.
- Encourage customer reviews and support business development efforts.
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