Trilingual Technical Support Representative
New
G
GranicusGovtech
Canada, France, Spain, United Kingdom, United States, Canadian hours (night shift)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Spanish, French
- Required Skills
- Technical supportCustomer support
Requirements
- Excellent oral and written communication skills.
- Native-level proficiency in French (C1).
- Proficiency in English and Spanish.
- Ability to work night shifts aligned with Canadian hours.
- Demonstrated ability to analyze and interpret client inquiries.
- Commitment to maintaining confidentiality, integrity, and availability of information assets.
- Must be able to work independently in a remote environment.
Responsibilities
- Act as the primary point of contact for all customer inquiries received via email and chat.
- Manage and resolve client requests independently and efficiently.
- Escalate technical issues and bugs to the internal technical team.
- Liaise with the developer team to address and resolve customer concerns.
- Maintain proactive, ongoing communication with clients and staff across Australia, Canada, the US, and the UK regarding open issues.
- Develop a deep understanding of the EngagementHQ platform.
- Build client trust by demonstrating empathy, anticipating needs, and responding quickly.
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