Technical Support Specialist

New

PLACEReal Estate Technology

Remote - US, 8:00am to 5:00pm MSTFull-Time

Salary21 - 27 USD per hour

Apply NowOpens the employer's application page

Job Details

Proficiency in Microsoft Excel and Word.
Real estate background required.
Experience in REO, Rental Management, Loss Mitigation, Real Estate Acquisition, or Short Sales strongly preferred.
Prior experience in a technical support, help desk, or client support role preferred.
Excellent organizational, time management, and prioritization skills.
Ability to effectively communicate with management, clients, and technical staff.
Self-motivated and willing to learn new systems and skills.
Ability to work independently with minimal supervision, while recognizing when to escalate.
Excellent verbal, written, and interpersonal skills.
Ability to analyze recurring issues and translate findings into actionable recommendations.

Serve as the primary technical support contact for clients, outsourcers, agents, and other end users of the Pyramid Platform and Red Bell infrastructure.
Troubleshoot and resolve inbound technical issues and inquiries received via phone and email, meeting established SLA and quality standards.
Provide onboarding and ongoing training to new and existing users on platform functionality and best practices.
Proactively analyze support ticket trends to identify recurring issues and recommend system or process optimizations that reduce future ticket volume.
Propose new features and platform enhancements based on client feedback and observed usage patterns.
Communicate directly with clients and end users to gather and clarify requirements.
Collaborate with the development team to ensure business and client requirements are accurately understood and met.
Test new features and enhancements for quality and functionality prior to release to production.
Contribute to and maintain internal and client-facing knowledge base content.

View Full Description & ApplyYou'll be redirected to the employer's site