Technical Support Engineer
New
J
JAMSEnterprise Software
United States, Western, Mountain, or Central time zone hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- PythonSQLBashJiraLinuxTroubleshootingTechnical support
Requirements
- 4+ years experience in a technical support position, interacting directly with both customers and engineering teams.
- Strong diagnostic and troubleshooting skills in enterprise environments.
- Experience with data migrations.
- Proficiency in scripting languages: PowerShell, Bash, and Python.
- Solid understanding of Windows and Linux operating systems.
- Experience with SQL for data queries and troubleshooting.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and monitoring tools.
- Ability to work under pressure and prioritize multiple incidents effectively.
- Excellent communication skills for explaining technical concepts to non-technical stakeholders.
Responsibilities
- Respond to and resolve technical support tickets within defined SLAs.
- Diagnose and troubleshoot complex issues related to workload automation and system integrations.
- Analyze, validate, transform, and reconcile environmental data during migration.
- Perform root cause analysis and implement preventive measures to reduce recurring incidents.
- Collaborate with development teams to escalate and resolve bugs or system defects.
- Participate in the on-call rotation to provide after-hours support for critical incidents.
- Create and maintain scripts (PowerShell, Bash, Python) to automate routine tasks.
- Document solutions and contribute to the internal knowledge base.
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