Inside Sales Support Representative
New
J
JobgetherCustomer Success
Based in the United StatesFull-TimeMiddle
Salary20.43 - 25.91 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Strong motivation and drive to succeed in a customer-facing sales support environment.
- Excellent verbal and written communication skills.
- Strong customer service orientation and a genuine desire to help others.
- Ability to manage multiple tasks, priorities, and customer requests effectively.
- Strong attention to detail when preparing, processing, and following up on orders.
- Ability to proactively identify potential issues and take appropriate action to resolve them.
- Comfortable working collaboratively with Account Managers, customers, and internal teams.
- Strong organizational skills and the ability to maintain accuracy in a fast-paced environment.
Responsibilities
- Provide high-quality customer and sales support to assigned Account Managers throughout the order fulfillment and customer service process.
- Serve as a day-to-day resource for account transactions, helping Account Managers maintain strong customer relationships and focus on account growth.
- Support both new and existing customer accounts by helping resolve issues and ensuring a positive service experience.
- Proactively follow up on open orders and customer service issues to minimize problems and ensure timely resolution.
- Prepare, process, and follow up on orders to ensure accuracy, completeness, and customer satisfaction.
- Handle incoming calls and provide support during customer or Account Manager calls as needed.
- Coordinate with relevant internal teams to resolve order-related questions and customer concerns.
- Maintain clear and timely communication with Account Managers and customers throughout the fulfillment process.
- Contribute to account retention and growth by providing responsive, reliable, and solutions-oriented support.
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