Remote Audio Video Technical Support
New
D
DaktronicsLED Display Technology
US Based home office, Various shifts and schedules are available including nights, weekends, and holidays.Full-TimeMiddle
Salary24 - 25 USD per hour
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Job Details
- Languages
- Fluent in English, written and verbal.
- Required Skills
- SalesforceNetworkingTroubleshootingTechnical support
Requirements
- Associate degree required; bachelor’s degree preferred in electronics, networking, or computer-related fields.
- Demonstrated ability to pick up technical concepts quickly and communicate them to customers.
- Strong computer skills including internet navigation, word processing, spreadsheets, and Microsoft operating systems.
- Experience in customer service or call center environments is preferred.
- Ability to work independently from a home office.
- Capable of exercising independent judgment and effective time management.
- Ability to travel to South Dakota up to twice per year for training.
- Ability to travel by air and ground and comply with company driver eligibility policies.
- Must be 18 years of age or older.
- Fluent in English, written and verbal.
Responsibilities
- Ensure responsiveness and first-time resolution to customers’ requests for technical support via incoming calls, community requests, and email.
- Troubleshoot and solve hardware and software technical issues using a logical approach.
- Collaborate with a team to resolve or escalate complex product issues.
- Provide periodic on-site support for service projects, event support, and installations.
- Create and update knowledge base articles for internal and external use.
- Capture detailed troubleshooting notes and site-specific information using Salesforce.
- Participate in an after-hours rotation for 24/7 support coverage including nights, weekends, and holidays.
- Participate in technical training on new products and systems.
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