Strategic Customer Success Manager - US Public Sector
New
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SamsaraIoT, Enterprise SaaS
Remote - US, open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeSenior
Salary$111,562.50 — $150,000 USD Annual on-target earnings (OTE)
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementProblem SolvingStakeholder managementCustomer SuccessAccount Management
Requirements
- 5+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Strong priority management skills and high emotional intelligence.
- Solutions-oriented mindset with strong problem solving capabilities.
- Proven track record of building trust and communicating effectively with diverse stakeholders.
- Bachelor’s degree from a 4-year institution.
- Ability to thrive in a fast-paced, change-heavy, and unstructured environment.
- Demonstrated passion for taking initiative and going above and beyond.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the Samsara IoT platform.
- Compose joint success plans outlining objectives, metrics, and timelines.
- Orchestrate executive business reviews with customer decision makers and Samsara leadership.
- Conduct workshops to understand customer operations and recommend workflow improvements.
- Explain Samsara platform capabilities to diverse customers including utilities, transportation, and school districts.
- Serve as a mentor to the broader Customer Success and Support teams.
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