Manager, Enterprise Customer Success - Select
New
S
SamsaraInternet of Things
Remote - US, Eastern or Central time-zones preferredFull-TimeManager
Salary$125,902 — $169,280 USD
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Job Details
- Experience
- 8+ years in Customer Success, account management, or consulting; 3+ years in management positions
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes.
- Exceptional executive stakeholder management and communications.
- Demonstrated emotional intelligence and prioritization.
- Proven track record of building trust with diverse stakeholders from customer executives to internal teams.
- Bachelor's degree from a 4-year institution.
Responsibilities
- Ensure ongoing success and value realization for Samsara’s enterprise customers.
- Define and execute long-term strategies for the Select Customer Success team.
- Hire, develop, and lead an inclusive, engaged, and high-performing team of CSMs.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front to support team outcomes.
- Champion and embed Samsara’s cultural principles across the organization.
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