Enterprise Core Customer Success Manager
New
S
SamsaraIoT, Connected Operations
Remote - US, except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeSenior
Salary$88,089.75 — $118,440 USD
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementIoTStakeholder managementCustomer SuccessAccount ManagementTechnical support
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Solutions-oriented mindset with proven problem-solving skills.
- Proven track record of building trust and communicating with varied stakeholders (executives, Product, Engineering).
- Bachelor’s degree from a 4-year institution.
- Ability to travel up to 25% of the time.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations using the Samsara IoT platform.
- Compose joint success plans outlining customer objectives, metrics, and timelines while removing barriers to business value.
- Orchestrate executive business reviews with client decision-makers and company leadership.
- Conduct workshops to analyze current operations and recommend workflow improvements based on Samsara products.
- Explain platform capabilities to diverse businesses, including field services, utilities, and transportation sectors.
- Serve as a mentor to wider Customer Success and Support teams.
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