Enterprise Customer Success Manager
New
B
BenepassFintech Benefits
U.S RemoteFull-TimeSenior
SalaryBase Salary: $125,000 to $145,000 + variable + equity
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Job Details
- Experience
- 5+ years of experience in customer success or account management
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or the Benefits space.
- Enterprise experience is strongly preferred.
- Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise customers.
- Proven success in quota-driven roles, with a focus on retention and expansion.
- Proven track record of managing and growing high-value enterprise accounts, including renewals, executive engagement, and expansion.
- Demonstrated ability to analyze customer data and business insights to shape account strategy.
- Ability to engage customer teams at varying levels of technical depth, from end users to C-level stakeholders.
- Experience orchestrating cross-functional teams to communicate customer needs, risks, and opportunities.
Responsibilities
- Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer lifecycle, from onboarding to renewal and expansion.
- Build multi-threaded relationships across customer organizations, including executive sponsors, HR, Finance, and administrators.
- Develop and execute account plans, success plans, and renewal and expansion strategies in partnership with Sales.
- Monitor customer health and value realization while proactively leading mitigation plans for at-risk accounts.
- Synthesize customer feedback and business needs to inform Product and Engineering teams.
- Create and iterate on enterprise Customer Success playbooks and executive business review content.
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