Customer Success Manager - Public Sector
New
U
UiPathEnterprise Automation
Remote-Missouri, Remote-Pennsylvania, Remote-Virginia, Remote-Washington, D.C.Full-TimeMiddle
Salary$98K - $150K
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceCustomer Success
Requirements
- 3+ years of experience working with federal, public sector, defense, or intelligence clients.
- Demonstrated passion for federal mission work.
- Proven track record in customer-facing consultative roles.
- Ability to manage post-sale relationships and drive adoption.
- Strong program orchestration skills managing milestones, risks, and dependencies.
- Ability to build trusted relationships with technical stakeholders and executive sponsors.
- Strong communication skills translating technical complexity into business impact.
- Comfort operating in ambiguous, fast-moving environments.
Responsibilities
- Own the post-sale adoption strategy, including enablement roadmaps and success milestones.
- Drive measurable value realization by aligning usage to operational and mission impact.
- Lead customer governance including status updates and Executive Business Reviews (EBRs).
- Orchestrate end-to-end adoption delivery across cross-functional teams and partners.
- Navigate complex federal environment constraints including security and legacy systems.
- Partner with technical teams on platform health, maturity reviews, and deployment blockers.
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