Senior Customer Onboarding Specialist
New
H
HubSpotSaaS CRM
Remote - USAFull-TimeSenior
Salary82,800 - 124,200 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- RESTful APIsData modelingCRM
Requirements
- 3–5 years of experience consulting customers through SaaS implementations and/or ongoing platform adoption.
- Proven ability to manage multiple complex implementations or service engagements simultaneously.
- Experience advising on both technical solutions, such as integrations and APIs, and strategic growth considerations.
- Strong communication and presentation skills with the ability to tailor messaging for technical and executive audiences.
- Comfort using AI-powered tools to improve efficiency, insight, or delivery quality.
- Experience supporting enterprise or multi-regional customers (nice-to-have).
- Familiarity with data modelling, reporting frameworks, or CRM governance at scale (nice-to-have).
- Experience identifying or supporting expansion opportunities for additional products or services (nice-to-have).
- Experience consulting on HubSpot or similar CRMs (nice-to-have).
Responsibilities
- Independently manage a portfolio of complex implementations with competing priorities.
- Connect delivery activities to tangible business impact like TTV reduction and adoption KPIs.
- Oversee product setup, training, and initial campaign execution to accelerate time-to-value.
- Design scalable, multi-Hub solutions aligned to complex business processes and data models.
- Advise customers on technical elements, including integrations and APIs.
- Adapt and lead discovery sessions for complex or multi-stakeholder contexts.
- Tailor messaging for executive, technical, and regional audiences while managing escalations.
- Identify process gaps and propose improvements with measurable gains.
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