Seasonal Custom Order Resolution Specialist
New
M
MintedDesign Marketplace
Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WIContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SalesforceProblem SolvingWritten communicationMultitaskingZendeskData entryCRMCustomer support
Requirements
- Bachelor’s degree or equivalent work experience.
- Effective communication skills in English, both verbal and written.
- Experience in high-end customer service with a focus on problem-solving and ownership.
- Experience handling inbound contact volume and working within queues.
- Experience with design-related work or fulfillment (e.g., photo printing, design files).
- Proficiency in multi-tasking across web-based platforms, CRM tools, and order management systems.
- Ability to write structured, professional, and custom responses without reliance on canned templates.
- High attention to detail and strong organizational habits with the ability to context-switch between tabs/platforms.
- Experience using omni-channel CRM platforms such as Salesforce or Zendesk.
- Flexibility to work a set schedule that includes evenings and weekends.
- Aptitude for learning new technologies and workflows quickly.
Responsibilities
- Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
- Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly without rigid scripts.
- Manage multi-system workflows by cross-referencing order info, checking design files, verifying inventory, and processing adaptations.
- Document customer interactions thoroughly within CRM platforms like Salesforce.
- Identify and share operational errors or platform friction points with leadership to improve the customer journey.
- Actively collaborate with Team Supervisors during 1:1s and video huddles to discuss resolutions and improvements.
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