Customer Experience Specialist (Seasonal)
N
NovigSports Betting
Remote, ETFull-TimeEntry
Salary$25 per hour
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Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Experience providing customer support in a fast-paced or high-stakes environment.
- Proficiency with Intercom or similar customer support ticketing platforms.
- Ability to work effectively across multiple tools simultaneously.
- Understanding of sports betting lines, spreads, and exchange mechanics.
- Strong verbal and written communication skills with the ability to de-escalate frustrated users.
- Critical thinking skills to make independent decisions under pressure.
- Availability to work full-time (40 hours/week) including designated night and weekend shifts.
- Ability to work a Thursday–Monday schedule for the night/weekend shift rotation.
Responsibilities
- Field live chats and emails through Intercom to resolve user inquiries during peak sports slates.
- Manage high-volume support interactions with urgency, accuracy, and brand consistency.
- Verify user accounts and investigate transactions using internal admin tools.
- Troubleshoot platform issues and resolve time-sensitive technical problems.
- Flag recurring user issues to help the team refine macros, FAQs, and documentation.
- Monitor chat volume during NFL and NBA games to ensure a smooth user experience.
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