Senior Customer Sales Advocate
B
BoldrClient Experience
Mexico, 7am–10pm ETFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 1–3 years
- Required Skills
- Analytical SkillsLead GenerationCustomer SuccessCRMCustomer support
Requirements
- 1–3 years of experience in customer-facing roles such as sales, support, customer success, or operations.
- Strong written and verbal communication skills.
- Ability to clearly and persuasively communicate value.
- Comfort managing multiple conversations in a fast-paced, high-volume environment.
- Proactive follow-up habits with strong ownership and accountability.
- Ability to identify and prioritize high-intent opportunities.
- Familiarity with CRM or customer communication tools (e.g., Intercom).
- Strong organizational skills and attention to detail.
- Analytical and critical thinking skills.
- Ability to learn quickly and adapt in an evolving environment.
- Availability for a shift schedule between 7am–10pm ET, Monday through Friday.
Responsibilities
- Understand products and articulate the value proposition to prospective customers.
- Conduct system demos and product walkthroughs for potential clients.
- Own inbound customer conversations from inquiry through conversion via chat, email, SMS, and phone.
- Proactively follow up with leads using structured, multi-touch outreach.
- Identify and prioritize high-intent opportunities to drive conversion impact.
- Surface insights from customer interactions, including objections and friction points.
- Support improvement of messaging, scripts, and conversion workflows.
- Maintain accurate tracking of interactions using CRM and communication tools.
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