Customer Support Specialist with German
New
L
LodgifyVacation rental software
Listing locations: Latin AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.
- Required Skills
- SaaSZendeskCustomer support
Requirements
- Have native or professional fluency in written and spoken German at C1/C2 level.
- Have strong professional English skills.
- Have proven experience in a customer-facing support or service role.
- Bring strong technical aptitude and logical troubleshooting and problem-solving skills.
- Communicate complex technical concepts in clear, user-friendly terms.
- Familiarity with Zendesk, ticketing systems, or CRM platforms is a plus.
- Bring a resilient, adaptable mindset and eagerness to learn.
Responsibilities
- Deliver personalized support to German-speaking hosts via email, chat, and phone.
- Guide customers through software features and help connect their properties to OTAs such as Airbnb, Booking.com, and VRBO.
- Investigate and troubleshoot technical inquiries, system logs, and setup configurations.
- De-escalate challenging situations and help customers resolve complex issues.
- Collaborate with technical and product teams to report product feedback.
- Maintain documentation and share insights for the customer support knowledge base.
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