Customer Support Consultant, E-commerce

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Casablanca, Casablanca-Settat, Morocco. São Paulo, São Paulo, Brazil. Calabarzon, Philippines. Cape Town, Western Cape, South Africa. Abuja, Federal Capital Territory, Nigeria. Buenos Aires, Buenos Aires, Argentina, 10AM to 6PM (CDT); Sunday, and Wednesday to SaturdayContractJunior

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Job Details

Languages: Excellent English skills (C1 for both spoken and written)
Experience: At least 1 year of experience in a customer support role
Required Skills: Google WorkspaceData entryCustomer support

Requirements

Have excellent English skills at C1 level for spoken and written communication.
Have at least 1 year of experience in a customer support role.
Have experience providing support in an e-commerce environment.
Have hands-on experience with Google Workspace, including Docs, Sheets, Drive, and Gmail.
Have basic data entry, website QA, and operational support skills.
Be able to multitask and switch between tasks.
Be able to provide timely solutions, follow SOPs, and work independently.
Have a personal laptop or computer with at least 8GB of RAM.
Have a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Responsibilities

Deliver customer support via email.
Assist customers with shipping questions and return policies for damaged items.
Resolve incomplete orders and change items as needed.
Review or approve price adjustments.
Respond to customer inquiries in accordance with service level agreements and precise procedures.
Escalate complex or high-priority issues to the appropriate internal team.

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