Cantonese / English Customer Support Agent
New
5
5CACustomer support
Remote - Malaysia; Remote - PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Cantonese; Traditional Chinese; English (advanced level)
- Required Skills
- Customer serviceTroubleshootingCustomer support
Requirements
- Speak Cantonese.
- Write in Traditional Chinese.
- Speak English at an advanced level.
- Have a dedicated quiet workspace within your residence.
- Have internet speed of at least 15 Mb/s download and 15 Mb/s upload, with latency below 120 ms internationally.
- Have at least 8 GB RAM.
- Use Windows 11 (excluding Windows S Mode) or macOS 13.0 or newer.
- Have an Intel Core i5-8260U processor or better and integrated graphics.
- Have a smartphone for two-factor authentication running Android 10.0 or newer, or Apple iOS 16.0 or newer.
- Customer service environment experience is a plus.
Responsibilities
- Provide customer service for consumer electronics and e-commerce companies.
- Assist customers via email, live chat, social media, and phone.
- Troubleshoot customer issues calmly.
- Help customers when they need support.
- Complete assisted training to develop customer support skills.
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