Customer Support & Order Management Specialist
New
O
OutsourcedInFitness equipment
PH-Based, AU HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Superior written and verbal English communication skills
- Experience
- 2–3 years supporting Australian customers
- Required Skills
- Microsoft OfficeGoogle WorkspaceCustomer support
Requirements
- Have 2–3 years supporting Australian customers.
- Have experience in customer support, order management, or e-commerce support.
- Demonstrate superior written and verbal English communication skills.
- Bring strong attention to detail and a customer-first mindset.
- Be able to work independently in a remote environment.
- Have a genuine interest in fitness, weight training, or gym equipment.
- Demonstrate basic knowledge of gym equipment during the interview.
- Be familiar with CRM or customer support platforms.
- Have experience with order management systems.
- E-commerce platform experience is preferred.
- Be familiar with Microsoft Office or Google Workspace.
Responsibilities
- Respond to product enquiries via phone, email, and online channels.
- Support after-hours customer enquiries as needed.
- Provide after-sales support and resolve customer concerns.
- Assist customers with product questions and recommendations.
- Process customer orders accurately and efficiently.
- Manage order tracking and provide shipment updates.
- Coordinate delivery scheduling and customer communication.
- Resolve issues relating to orders, returns, and fulfilment.
- Handle escalations professionally and support continuous improvements in customer service processes.
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