Inbound Contacts Representative
New
H
HumanaHealthcare
United States, Eastern Time / Central TimeFull-TimeEntry
Salary39,000 - 49,400 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- DocumentationCustomer service
Requirements
- 2+ years of Customer Service experience
- Strong typing and computer navigation skills
- Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
- Effective verbal and listening communication skills
- Must be available for 6-7 weeks of full-time virtual training with no time off
- Must be available to work any 8-hour shift between 8:00 am – 8:00 pm Eastern Time (7:00 am - 7:00 pm Central Time) post-training
- Must have a quiet home work environment with camera-on capability for meetings
- High-speed internet (min 25 Mbps download / 10 Mbps upload)
- Bilingual (English and Spanish) preferred
Responsibilities
- Handle 40+ inbound calls daily from providers in a back-to-back call center environment
- Address multiple members and provider needs, including benefit questions, service issues, and general inquiries
- Escalate unresolved and pending customer grievances
- Document all interactions, actions taken, and outcomes in internal systems
- Resolve routine to moderately complex issues by following established guidelines and workflows
- Identify issues requiring escalation and ensure handoff to the appropriate teams
- Meet quality, productivity, and customer experience expectations
View Full Description & ApplyYou'll be redirected to the employer's site
