Inbound Contacts Representative
New
J
JobgetherHealthcare
Must reside in one of the following states: Florida, Indiana, Ohio, Tennessee, Arizona, Missouri, North Carolina, or New Mexico., 8:00 AM and 11:00 PM Eastern TimeFull-TimeEntry
SalaryAnnual salary range of $38,000–$45,800
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Job Details
- Experience
- At least 2 years of customer service experience.
- Required Skills
- DocumentationCustomer serviceActive listening
Requirements
- At least 2 years of customer service experience.
- Strong customer service orientation and a genuine commitment to delivering a positive consumer experience.
- Excellent attention to detail and the ability to maintain accurate records while handling multiple tasks.
- Strong typing skills and confidence navigating multiple computer systems and applications simultaneously.
- Effective verbal communication and active listening skills.
- Ability to manage multiple or competing priorities in a structured, process-driven environment.
- Ability to work within established policies, procedures, quality standards, and performance expectations.
- Availability to work any shift Monday through Saturday between 8:00 AM and 11:00 PM Eastern Time.
- Ability to work either five 8-hour shifts or four 10-hour shifts.
- Must reside in Florida, Indiana, Ohio, Tennessee, Arizona, Missouri, North Carolina, or New Mexico.
- Ability to maintain a dedicated, interruption-free workspace suitable for protecting confidential information.
- Home internet service with at least 25 Mbps download and 10 Mbps upload speeds.
Responsibilities
- Respond to incoming telephone, digital, and written inquiries while providing professional and helpful customer support.
- Address customer needs, including complex benefit questions, issue resolution, and education regarding available services or processes.
- Accurately document inquiries, comments, complaints, transactions, and customer interactions in the appropriate systems.
- Take appropriate action based on established procedures, quality standards, priorities, and service guidelines.
- Escalate unresolved customer issues, grievances, and pending matters to the appropriate teams for further resolution.
- Navigate multiple computer applications simultaneously while maintaining accuracy and efficiency.
- Complete routine administrative, clerical, operational, customer support, and computational activities.
- Manage competing priorities and respond to customer needs while working within established policies and under supervision.
- Contribute to ongoing efforts focused on improving the overall consumer experience.
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