Louisiana Medicaid Inbound Contact Representative
New
H
HumanaHealthcare
United States, 6:45 am – 7:00 pm CSTFull-TimeMiddle
Salary39,000 - 49,400 USD per year
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Job Details
- Experience
- Minimum 2 years of customer service experience
- Required Skills
- DocumentationCustomer serviceData entry
Requirements
- Minimum 2 years of customer service experience.
- Available to work any shift between 6:45 am – 7:00 pm CST, Monday – Friday.
- Ability to work weekends and overtime based on company needs.
- Demonstrated experience providing strong customer service and attention to detail.
- Experience managing multiple competing priorities.
- Proficiency using multiple computer applications simultaneously.
- Ability to effectively communicate with customers verbally and via active listening.
- Ability to accurately document member needs and inquiries across multiple systems.
- Must currently reside in the state of Louisiana.
- Reliable high-speed internet (minimum 25 Mbps download / 10 Mbps upload).
- Dedicated home workspace to protect PHI/HIPAA information.
Responsibilities
- Address incoming telephone, digital, or written inquiries from members.
- Conduct outbound calling campaigns to assist members.
- Resolve complex benefit questions and customer grievances.
- Document details of inquiries, comments, complaints, and interactions.
- Escalate unresolved and pending customer grievances.
- Provide a First Call Resolution experience for members.
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