Client Success Manager
New
J
Jonas SoftwareEnterprise Software
Remote USAFull-TimeMiddle
Salary$25.00 per hour pay rate
Apply NowOpens the employer's application page
Job Details
- Experience
- 3 years or more
- Required Skills
- HTMLCSSMicrosoft OfficeCritical thinkingData entry
Requirements
- High school or equivalent
- 3+ years of client success management experience
- 1+ year of data entry experience (preferred)
- 1+ year of sales experience (preferred)
- Experience mentoring client service representatives or peers
- Experience managing professional commitment and schedules
- Ability to prioritize tasks and handle multiple assignments simultaneously
- Effective written and verbal communication and listening skills
- Strong critical thinking and problem-solving skills
- Intermediate to advanced Microsoft Office skills
- Familiarity with HTML and CSS (preferred)
Responsibilities
- Offer support for high touch accounts servicing legal, medical, and other industries and organizations
- Manage tasks tied to the pre-, post-, and sustaining implementation of our InReach platform
- Maintain positive and meaningful relationships with clients by demonstrating integrity and building trust
- Identify and provide ideas for improvements related to efficiencies, processes, and team success
- Document and track all client interactions
- Provide pro-active service to deliver solutions and root cause analysis
- Work collaboratively with product management and engineering teams to enhance and fix bugs
- Drive revenue growth through organic growth and Back to Base sales
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