Technical Customer Success Manager
New
R
ReadMeDeveloper Tools
Remote, US; or hybrid in San Francisco, CA, Columbus, OH, New York, NYFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- GitHTMLCSSJavascriptCustomer SuccessTechnical support
Requirements
- Technical proficiency sufficient to read and understand OpenAPI specs.
- Experience working with HTML, CSS, and JavaScript.
- Understanding of SSO and authentication flows.
- Comfortable using Git and command-line interfaces (CLI).
- Strong communication skills and ability to manage multiple projects simultaneously.
- Proven problem-solving skills with a preference for independent resolution over escalation.
- Practical experience using AI tools for workflows, prompts, or automation.
- Ability to collaborate effectively across Sales, Product, and Engineering teams.
Responsibilities
- Own a book of enterprise accounts end to end, covering onboarding, adoption, renewal assistance, and expansion.
- Serve as the primary technical and strategic contact, leading implementation kickoffs, working sessions, and QBRs.
- Act as the product subject matter expert to answer questions in real time and debug technical issues alongside customers.
- Perform hands-on technical implementations such as reviewing OAS files, wiring CI/CD syncs, and troubleshooting auth setups.
- Leverage AI tools to draft implementation plans, analyze account health, and automate repetitive tasks.
- Partner with Sales to identify and close expansion and growth opportunities.
- Advocate for customers internally and provide structured product and bug feedback to Engineering.
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