Care Concierge
C
CarewellHealthcare
Must be located in Ontario, Canada., Monday–Friday, 9am–6pm ESTFull-TimeMiddle
Salary22 CAD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- DocumentationGoogle WorkspaceEHRCRM
Requirements
- 1+ years of member-facing healthcare experience (e.g., medical clinic front office, member registration, care coordination, enrollment, telehealth).
- Must be located in Ontario, Canada.
- Availability to work Monday–Friday, 9am–6pm EST.
- Proven ability to build rapport and communicate effectively with older adults.
- Strong understanding of care coordination principles.
- Proficiency with EHR systems, care management platforms, CRMs, and Google Workspace.
- Compliance-oriented mindset with attention to detail.
- Ability to switch between enrollment, welcome visits, and care navigation functions based on daily business needs.
- Comfortable working in an ambiguous, early-stage environment.
- Metric-aware and accountable for individual performance.
Responsibilities
- Conduct outbound enrollment outreach using a structured referral queue.
- Perform welcome visits with newly enrolled members to set expectations and conduct education.
- Coordinate care by serving as a liaison between members, providers, specialists, pharmacies, and community resources.
- Close care gaps through proactive follow-up on referrals, prior authorizations, and medication adherence.
- Conduct SDOH screenings to identify and resolve barriers like housing, transportation, or food insecurity.
- Document all member interactions accurately and in real time.
- Follow all compliance and consent procedures without exception.
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