Operations & Customer Support Associate, Pharmacy
New
J
JobgetherHealthcare Pharmacy
United StatesFull-TimeMiddle
Salary$50,000–$65,000 annually, plus equity.
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Job Details
- Experience
- 1–3 years
- Required Skills
- ShopifyCustomer serviceZendesk
Requirements
- Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field.
- 1–3 years of experience in a customer service or operations-focused role; healthcare or e-commerce experience is a plus.
- Strong communication and problem-solving skills, with a genuine focus on helping patients and addressing their needs.
- Interest or experience in operations, including the ability to monitor workflows and ensure tasks are completed accurately and on time.
- Excellent attention to detail and a consistent approach to following up on issues through resolution.
- Comfortable working with customer service and operational technology, including Zendesk, Athena, and spreadsheets used for tracking orders and interactions.
- Familiarity with Shopify is a plus.
- Ability to collaborate effectively with pharmacy, medical, e-commerce, and external partner teams.
Responsibilities
- Serve as a primary point of contact for patients with questions or concerns about pharmacy orders, providing timely, accurate, and compassionate support.
- Coordinate with pharmacy partners to ensure prescriptions are processed accurately and fulfilled and shipped within expected timelines.
- Monitor pharmacy operations and order status, proactively identifying potential delays or fulfillment issues.
- Work with pharmacy and medical teams to resolve order discrepancies, prescription-related issues, and other operational challenges.
- Provide customer support through phone, email, and Athena messaging while maintaining a high standard of patient service.
- Identify opportunities to improve pharmacy order fulfillment processes, customer interactions, and operational workflows.
- Maintain accurate documentation of patient interactions, operational issues, and resolutions.
- Prepare and provide performance updates and reports highlighting operational trends and potential areas for improvement.
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