Customer Support Specialist
New
M
MudflapFintech / Logistics
Remote, Eastern Time (ET)Full-TimeMiddle
Salary$23 – $27 per hour
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Problem SolvingSlackZendeskCustomer support
Requirements
- 2+ years of experience in a remote customer support role
- Experience in fintech or tech startup environments preferred
- Proficient with support tools like Zendesk or similar ticketing systems
- Strong phone presence with clear, confident, and professional verbal communication
- Excellent written communication skills
- Ability to thrive in a high-volume, fast-paced environment
- Strong multitasking ability and a high sense of urgency
- Emotionally intelligent with a customer-first mindset
- Ambitious and growth-oriented with a willingness to learn and accept feedback
- Tech-savvy and capable of navigating internal systems effectively
Responsibilities
- Provide exceptional customer support to independent truckers 24/7/365
- Troubleshoot and resolve customer issues in real-time
- Manage high-volume calls and inquiries with efficiency and organization
- Communicate clearly and confidently with a warm, professional, and empathetic tone
- Navigate between support tools like Zendesk, Slack, and internal systems
- Maintain high standards of service as a key member of the support team
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