Customer Support Representative
New
W
WebLifeEcommerce
United StatesFull-TimeEntry
Salary$15.00 - $21.00 per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 0-3 years
- Required Skills
- Customer support
Requirements
- High school diploma or equivalent.
- 0-3 years of experience in customer service or a related field.
- Proficiency with commonly-used customer support concepts, practices, and procedures.
- Must own a personal Mac laptop (preferably 2018 or newer).
- Must have a separate, quiet work location with the ability to close a door.
- Ability to work without dependent care responsibilities during working hours.
- Ability to work under immediate supervision.
- Capacity to follow pre-established guidelines and instructions.
Responsibilities
- Answer product and service questions from customers.
- Suggest information about products to potential customers.
- Provide appropriate solutions based on customer needs.
- Maintain up-to-date knowledge of product information and company processes.
- Handle 4-5 hours of incoming phone support daily.
- Manage follow-up activities via email, chat, and other channels.
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