Customer Support Associate
New
S
SimplilearnEdTech
United States, EST, 8 AM to 4 PMFull-TimeEntry
Salary45,000 - 50,000 USD per year
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Job Details
- Experience
- 1–2 years
- Required Skills
- SalesforceTime ManagementHubSpotCRMCustomer support
Requirements
- 1–2 years of experience in customer support or learner engagement roles.
- Strong spoken and written communication skills.
- Clear, friendly phone presence.
- Self-motivated with a learner-first mindset.
- High attention to detail.
- Ability to multitask and manage time effectively.
- Ability to work independently in a remote setup.
- Comfortable working in EST timezone, 8 AM to 4 PM.
- Experience using CRM tools like Salesforce or HubSpot (a plus).
Responsibilities
- Conduct regular outbound calls to learners to welcome them to the program.
- Remind learners of upcoming classes or milestones.
- Encourage participation and course completion.
- Follow up with inactive or at-risk learners to understand challenges and offer support.
- Provide clear, empathetic guidance to help learners navigate their journey.
- Log all learner interactions and status updates in the CRM (e.g., Salesforce).
- Collaborate with internal teams (operations, academic advisors, etc.) to address learner needs.
- Share learner feedback and insights to help improve the overall learner experience.
- Manage feedback and testimonials from the learner.
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