Operations & Customer Support Associate, Pharmacy
New
M
Midi HealthPharmacy E-Commerce
Remote, US-BasedFull-TimeMiddle
Salary$50,000 - $65,000 annually, plus equity
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Job Details
- Experience
- 1-3 years
- Required Skills
- ShopifyOperations ManagementCustomer serviceZendesk
Requirements
- Bachelor's degree or equivalent experience in healthcare, business, operations, or a related field.
- 1-3 years of experience in a customer service or operational role.
- Strong communication and problem-solving skills.
- Strong attention to detail, ensuring that all issues are followed up and resolved accurately.
- Comfortable with using customer service platforms (Zendesk).
- Experience using EHR (Athena).
- Proficiency with spreadsheets for tracking orders and interactions.
- Ability to collaborate effectively with internal teams and external partners.
- Experience in a healthcare or e-commerce setting is a plus.
- Comfort with Shopify is a plus.
Responsibilities
- Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues.
- Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions.
- Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays.
- Collaborate with the pharmacy and medical team to quickly resolve order discrepancies, prescription issues, and other operational challenges.
- Deliver outstanding customer service through phone, email, and Athena messaging.
- Identify and suggest opportunities for improving operational processes related to pharmacy order fulfillment and customer interaction.
- Maintain clear records of all patient interactions, issues, and resolutions, providing regular reports to the Director of Pharmacy E-Commerce.
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