Billing & Collections Specialist
New
J
JobgetherSaaS and Technology
Based in United States, U.S. Eastern Time hours is preferredFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years of relevant billing and collections experience
- Required Skills
- Artificial IntelligenceMicrosoft ExcelNetSuite
Requirements
- Associate’s degree in Finance, Accounting, or a related field, or 3–5 years of relevant billing and collections experience.
- Strong understanding of billing, accounts receivable, collections policies, and related procedures.
- Experience working for a telecommunications or IT services organization is preferred.
- Experience processing circuit and service disconnect requests is preferred.
- Experience using billing systems such as NetSuite or similar platforms.
- Familiarity with credit reporting and risk management tools such as Creditsafe or Dun & Bradstreet is preferred.
- Experience using AI tools such as Claude or similar platforms to improve workflow efficiency is preferred.
- Strong Microsoft Excel skills, including the ability to manipulate, analyze, and interpret datasets.
- Excellent written and verbal communication skills.
- Strong conflict-resolution, analytical, and problem-solving abilities.
- Exceptional attention to detail and accuracy when handling billing, payment, and account information.
Responsibilities
- Manage the billing inbox, respond to customer billing questions, and process billing-related change requests.
- Process and post paper checks, deposits, and electronic customer payments accurately and on time.
- Monitor overdue accounts and conduct proactive collection calls to support timely payments.
- Manage service disconnect requests, customer success cases, and billing cases through the company’s platform.
- Review and process overage billing, ensuring customer usage overages are accurately identified and applied within the appropriate billing cycles.
- Use credit risk information from tools such as Creditsafe and Dun & Bradstreet to inform collections strategies and account management decisions.
- Coordinate collections escalations with external collection agencies and legal teams when necessary.
- Leverage AI tools such as Claude to automate billing workflows, create payment and invoice snapshots, improve case documentation, and increase team efficiency.
- Track and report customer billing, payment, and case activity while identifying emerging trends, risks, and collection issues.
- Analyze billing and collections procedures and recommend opportunities for continuous improvement.
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