Collections Specialist
New
W
WorkWaveAccounting/Finance
Remote, USFull-TimeMiddle
Salary50,000 - 54,000 USD per year
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Job Details
- Required Skills
- SalesforceMicrosoft ExcelNetSuite
Requirements
- Bachelor's degree
- Experience in full-cycle collections and accounts receivable
- Experience working with HighRadius, NetSuite, Salesforce, or other ERP/collections platforms
- Strong understanding of aging reports, bad debt management, cash application, account reconciliation, and collections best practices
- Strong Excel and reporting skills, including the ability to analyze large sets of financial data
- Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
- Excellent verbal and written communication skills with the ability to professionally manage difficult customer conversations
- Highly organized and detail-oriented with strong follow-through skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Ability to collaborate cross-functionally and build relationships across departments
- Strong problem-solving and critical-thinking abilities
Responsibilities
- Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
- Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
- Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
- Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
- Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
- Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
- Maintain accurate documentation of customer interactions, payment commitments, and account status updates
- Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
- Assist with month-end activities and reporting related to collections and accounts receivable
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