Bilingual Customer Engagement Specialist
New
A
AvēsisHealthcare
United States, Eastern TimeFull-TimeMiddle
SalaryUSD 16.68 - 32.59 / year (Note: source lists hourly rates per zone: $16.68-$27.81, $18.14-$30.24, $19.55-$32.59)
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Job Details
- Languages
- Spanish
- Experience
- 2+ years in healthcare customer service; 1+ year in high-volume call center.
- Required Skills
- Microsoft ExcelCustomer serviceHIPAAActive listening
Requirements
- High School Diploma or equivalent.
- 2+ years of experience in a healthcare customer service role.
- 1+ year of experience in a high-volume call center.
- Fluency in Spanish.
- Availability to work 40 hours/week, Monday - Friday, between 7:00 a.m. and 9:00 p.m. ET.
- Proficient computer skills including Microsoft Word, Excel, and Outlook.
- Ability to work independently in a home office environment.
- Must have cable broadband or fiber optic internet (minimum 50 Mbps download/25 Mbps upload).
- Proficiency in navigating multiple software systems and multi-screen setups.
- Demonstrated sensitivity, empathy, and compassion.
- Strong active listening and verbal communication skills.
- Ability to maintain HIPAA compliance.
Responsibilities
- Answer 40-60 inbound calls daily covering routine to moderate inquiries.
- Capture member information accurately in internal systems.
- Investigate and resolve issues that cannot be handled during the initial call.
- Collaborate with internal departments to escalate issues and provide solutions.
- Maintain strict confidentiality and adherence to HIPAA requirements.
- Document caller interactions clearly and concisely.
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