Contact Center Specialist- Bilingual in Spanish
New
P
Peak Credit UnionBanking / Credit Union
Remote role open to candidates residing in Washington (WA) or Oregon (OR)., Monday- Friday 7:45am - 6:00pm and rotating Saturdays 9:30am- 2:00pmFull-TimeEntry
SalaryThe target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.
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Job Details
- Languages
- Spanish
- Experience
- Minimum six (6) months experience in a sales or customer service environment.
- Required Skills
- Customer serviceActive listeningTechnical support
Requirements
- Minimum 6 months experience in a sales or customer service environment.
- Fluent in Spanish.
- Proficiency in managing difficult customer interactions.
- Excellent active listening and communication skills.
- Ability to cross-sell financial products and services.
- Strong problem-solving and decision-making capabilities.
- Ability to work rotating Saturdays.
- Experience in a Contact Center or financial institution (preferred).
Responsibilities
- Greet and welcome members in a professional manner via phone channel.
- Process member transactions including withdrawals, loan payments, and wire transfers.
- Answer member inquiries regarding account statements and loan payoffs.
- Provide technical support for online banking, troubleshooting, and self-help guidance.
- Follow Member Identification Program and security procedures for high-risk transactions.
- Identify and promote sales opportunities to meet member needs and production goals.
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