Bilingual Rep Relations Specialist (French or Spanish)
New
T
TransamericaFinancial Services
United States, 10:00AM-7:00PM ESTFull-TimeMiddle
Salary$22.00 - $23.00 an hour
Apply NowOpens the employer's application page
Job Details
- Languages
- French or Spanish
- Experience
- Two years of call center, customer service, or related work experience
- Required Skills
- MS OfficeCustomer serviceCRM
Requirements
- Bachelor’s degree in a business field or equivalent education and experience.
- Minimum of two years of experience in a call center, customer service, or related field.
- Bilingual proficiency in French/English or Spanish/English is preferred.
- Excellent written and oral communication skills.
- Strong customer service, problem-solving, and decision-making abilities.
- Ability to prioritize multiple responsibilities, including high-volume calls and processing tasks.
- Strong attention to detail.
- Technical aptitude to assist with system navigation.
- Proficiency using MS Office.
- Experience in the financial services industry, including products and procedures, is preferred.
- Knowledge of WFG is preferred.
Responsibilities
- Answer inbound calls and emails from the field force regarding licensing, appointments, commissions, and operational functions.
- Obtain and analyze information from various systems regarding account activity, products, and programs.
- Monitor process queues to ensure service level agreements are maintained.
- Assist the field force with navigating tools offered on the company website, mail, and CRM platforms.
- Develop and maintain relationships with the field force while setting expectations on processing and peak times.
- Participate in conference calls to stay informed on marketing programs.
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