Senior Manager, Customer Expansion
New
J
JobgetherSaaS
USFull-TimeManager
Salary$138,505–$167,884.50
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Job Details
- Experience
- 5+ years of B2B sales, customer growth, or related commercial experience, including 3+ years managing and developing sales teams and frontline leaders.
- Required Skills
- Cross-functional Team LeadershipAccount Management
Requirements
- 5+ years of B2B sales, customer growth, or related commercial experience.
- 3+ years managing and developing sales teams and frontline leaders.
- Proven experience building and scaling teams, ideally within a high-growth or evolving organization.
- Strong operational discipline, with the ability to bring structure to ambiguous problems, establish meaningful metrics, and follow through on execution.
- Strong commercial judgment and an understanding of how customer engagement translates into revenue, adoption, and retention.
- Demonstrated ability to build processes, playbooks, and operating rhythms from the ground up.
- High ownership, initiative, and a strong bias toward action.
- Excellent cross-functional communication skills and the ability to move effectively between strategic planning and day-to-day execution.
Responsibilities
- Build and lead the Customer Expansion organization, developing a high-performing team through frontline leaders across BDR and Sales & Training Specialist functions.
- Develop and refine repeatable expansion playbooks covering customer identification, outbound engagement, product education, activation, and follow-through.
- Establish the BDR-to-Sales & Training Specialist motion, along with playbooks for events, in-person training, and other high-touch customer expansion opportunities.
- Define the team's operating cadence, performance metrics, accountability systems, and leading indicators to identify gaps and drive action.
- Partner with Account Management, Sales, Training, Marketing, Product, and Revenue Operations to identify expansion opportunities and reduce friction throughout the customer journey.
- Build structured feedback loops to understand what is working, where customers encounter challenges, and which commercial motions should be scaled.
- Test, iterate, and operationalize new expansion strategies as customer needs and business priorities evolve.
- Coach and develop frontline leaders while creating clarity, structure, and accountability across the organization.
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