Staff Professional Services Operations Manager
New
J
JobgetherProfessional Services Operations
Remote work environment across eligible locations in the United States and CanadaFull-TimeStaff
SalaryUnited States base salary range of USD $139,200–$235,200
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Job Details
- Experience
- 10+ years
- Required Skills
- Business AnalysisProcess improvementCRMData analytics
Requirements
- 10+ years of experience in Professional Services Operations, Services Operations, Revenue Operations, or a related function within a technology or subscription-based business.
- Deep understanding of Professional Services business models, including time-and-materials, fixed-fee, and blended engagements.
- Proven experience developing and owning forecasting and planning processes that connect sales pipeline with delivery capacity, staffing, bookings, and revenue.
- Experience with resource management, utilization, project margins, delivery operations, PSA platforms, or services go-to-market operations.
- Hands-on experience with Kantata or a comparable Professional Services Automation platform.
- Strong experience leading process and systems improvements within evolving organizations.
- Ability to translate business requirements into system workflows, data definitions, reporting requirements, and automation opportunities.
- Strong knowledge of revenue recognition processes and the systems collaboration required between Professional Services and Finance.
- Strong analytical capabilities, business judgment, communication, and stakeholder management skills.
- Pragmatic and hands-on approach to solving ambiguous and complex operational challenges.
Responsibilities
- Mature the Professional Services operating cadence, including forecasting and planning alignment, business reviews, performance reporting, and executive-level readouts.
- Establish connected capacity, utilization, and resource management practices across billable and non-billable teams, including skill-based staffing and hiring planning.
- Improve visibility into project economics by analyzing rate cards, fully loaded costs, burden rates, project margins, fixed-fee budgets, utilization, and revenue recognition.
- Partner with Finance, Sales, Customer Success, Engineering, Solutions Architecture, and Delivery teams to improve PSA, time-tracking, CRM, reporting, and related operational systems.
- Define business requirements and lead process improvements, automation initiatives, and efficiency programs across Professional Services and integrated services teams.
- Strengthen go-to-market alignment by tracking Professional Services attach, connecting services planning with account and renewal timelines, and enabling earlier involvement in deal strategy and account planning.
- Partner cross-functionally to improve service catalogs, pricing and packaging, SKU governance, and partner or channel delivery models.
- Document processes, clarify roles and decision rights, and collaborate with Analytics to develop self-service reporting that reduces operational dependencies on Professional Services leadership.
- Support broader services transformation and operational maturity initiatives, including the integration of organizations, operating models, or systems where required.
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