Senior Operations Manager
New
J
JobgetherFleet Maintenance Operations
Based in United StatesFull-TimeSenior
Salary$135,000–$165,000 annual salary, depending on location and experience.
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Job Details
- Experience
- 10+ years of relevant experience managing large fleets, fleet maintenance, or complex maintenance operations.
- Required Skills
- Project ManagementMicrosoft ExcelPowerPoint
Requirements
- 10+ years of relevant experience managing large fleets, fleet maintenance, or complex maintenance operations.
- Strong technical knowledge of diesel repairs, diagnostics, tooling, inventory management, and fleet management systems.
- Demonstrated experience leading operations, planning, maintenance, and customer service functions.
- Experience overseeing heavy-duty trucks, trailers, equipment, or similarly complex fleet assets.
- Proven ability to manage multi-site operations and lead cross-functional teams using structured project management practices.
- Strong understanding of operational KPIs, SLAs, quality standards, safety, EHS compliance, and business performance metrics.
- Excellent analytical and problem-solving skills with strong business acumen and a results-oriented mindset.
- Strong proficiency with business tools including Outlook, Excel, and PowerPoint, combined with solid data management capabilities.
- Demonstrated ability to attract, develop, coach, and retain high-performing operational teams.
- Excellent written, verbal, interpersonal, and influencing skills.
- Willingness and ability to travel approximately 40–50% as required.
- Bachelor's degree preferred.
Responsibilities
- Oversee day-to-day service operations across multiple regional sites, including fleet managers, local administrators, and mechanic teams.
- Ensure consistent achievement of customer KPIs, SLAs, productivity targets, quality standards, and compliance requirements.
- Serve as the primary operational account contact, managing customer inquiries, feedback, monthly surveys, and recurring business meetings.
- Coordinate billing inquiries, monthly closeout activities, reporting, and regional performance metrics, including preventive maintenance, DOT, EHS, safety, and other KPIs.
- Monitor scheduling, work progress, system updates, and equipment status to ensure repairs are completed efficiently and customer business units remain informed.
- Plan and coordinate repairs for down or out-of-service assets while overseeing parts, inventory, warranty work, and specialty services.
- Build and manage relationships with suppliers and third-party service vendors supporting fleet maintenance operations.
- Develop and retain operational talent by optimizing team capabilities in partnership with EHS, safety, and training functions.
- Lead, coach, and performance-manage Operations and Team Managers to achieve business plans, quality targets, and retention goals.
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