Advocate Support Coordinator
New
S
Sailor HealthHealthcare
Canada (remote)Full-TimeMiddle
Salary40,000 - 50,000 CAD per year
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Job Details
- Required Skills
- Data AnalysisProblem SolvingProcess improvement
Requirements
- Extremely organized with consistent follow-through on tasks.
- Proactive mindset with the ability to create structure in ambiguous environments.
- Comfortable monitoring and analyzing performance data.
- Sound judgment in distinguishing between urgent issues and routine tasks.
- Strong ownership of responsibilities and problem-solving.
- Warm, empathetic communication style.
- Ability to work effectively in a startup environment.
Responsibilities
- Own the advocate lifecycle from day one, including onboarding and 30/60/90-day check-ins.
- Hold regular office hours to provide support and guidance to the advocate team.
- Monitor and analyze performance metrics across the advocate network to identify trends and high performers.
- Assist advocates in navigating complex or difficult patient situations.
- Develop and refine protocols to turn one-off fixes into repeatable processes.
- Identify and address gaps in training and onboarding materials.
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