Provider Support Coordinator
S
Sailor HealthMental Health
Location: Remote, Canada-based, Monday-Friday 9am–6pm ETFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingRelationship managementCustomer support
Requirements
- Demonstrated ability to be extremely organized with airtight follow-through.
- Proactive mindset with the ability to build structure out of ambiguity.
- Sound judgment in distinguishing urgency and determining issue ownership.
- Excellent communication skills with a warm and empathetic approach.
- Ability to remain professional and solution-oriented during difficult interactions.
- Capacity to handle high volumes of real-time inquiries via phone and email.
- Proficiency in managing and tracking multiple parallel workstreams to resolution.
Responsibilities
- Manage provider email support for caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits.
- Answer provider calls in real time to resolve logistical, technical, or patient-related issues.
- Track all open items and provider requests through to completion.
- Proactively reach out to providers to identify needs and support their work.
- Represent the company with professionalism and a solutions-first mindset in all interactions.
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