Représentant·e bilingue du soutien à la clientèle / Bilingual Customer Support
New
I
IQVIAHealthcare, Pharmaceutical
Canada, Atlantic TimeFull-TimeMiddle
Salary47,100 - 78,400 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- French, English
- Experience
- 1 year
- Required Skills
- Microsoft ExcelCustomer support
Requirements
- Fluent in French and English.
- Minimum 1 year of relevant experience, ideally in pharmacy, patient assistance, nursing, or call centers.
- University degree preferred.
- Strong knowledge of health insurance, plan coverage, pharmacy transactions, and claims review.
- Advanced proficiency in Excel, Word, and Outlook.
- Excellent communication, telephone etiquette, and ability to establish rapport.
- Strong organizational and time-management skills to meet deadlines in a high-volume environment.
- Availability to work shifts between 9:00 am and 9:00 pm Atlantic Time, Monday to Friday.
- Ability to multitask and maintain attention to detail for accurate documentation.
Responsibilities
- Provide clinical support including product inquiries, treatment administration troubleshooting, and treatment best practices via telephone, email, and web platforms.
- Deliver patient counseling and support adherence and compliance according to manufacturer requirements.
- Manage call queues and internal clinical referrals in a call center environment.
- Perform financial means testing for patients and provide advanced reimbursement navigation.
- Identify needs for compassionate, bridging, and copay support and make necessary arrangements.
- Review and approve exceptional cases as an internal patient assistance program reviewer.
- Facilitate the submission and follow-up of special authorization forms and insurance appeals.
- Report adverse events or drug reactions within required timelines.
View Full Description & ApplyYou'll be redirected to the employer's site
