Bilingual Casper Test Support Agent
New
A
Acuity InsightsEducation Technology
You can work remotely from anywhere in Canada., Eastern TimeContractEntry
Salary25 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Required Skills
- Problem SolvingAttention to detailEmpathyCustomer support
Requirements
- Reside in Canada and be legally able to work in Canada.
- Professional fluency in both English and French, written and spoken.
- Access to a reliable computer and internet connection.
- Access to a smartphone for two-factor authentication.
- Availability to support the live test schedule, particularly evenings and weekends.
- Must not have plans to apply to a school or program requiring Casper in the near future.
- Ability to communicate with empathy and stay calm in stressful situations.
- Strong problem-solving, decision-making, and attention to detail skills.
Responsibilities
- Answer applicant questions and provide clear guidance in English and French.
- Help troubleshoot common technical issues with things like internet connections, browsers, or accessing the test.
- Support applicants who may be confused, anxious, frustrated, or upset, helping them understand what to do next.
- Monitor live tests to ensure test rules are followed.
- Connect with applicants when an issue needs to be addressed and flag anything the team needs to look into further.
- Review applicant ID submissions and test recordings.
- Share feedback when a recurring problem or opportunity for improvement is noticed.
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